Customer Relationship Management Certificate

The Customer Relationship Management (CRM) Certificate provides students with real world experience that will help them succeed in the workplace. Jobs related to a CRM Certificate are continually growing and can open up many opportunities. Students working towards this certification will gain valuable experience with software such as Salesforce and Power BI. Additionally, students completing this certificate will gain knowledge on strategies to manage interactions with both current and potential customers.

Required Courses
CIS 341Customer Relationship Management Software Administration3
CIS 470Customer Relationship Management (CRM) and Business Intelligence (BI)4
CSCI 127Introduction to Programming in Java3
SE 331Customer Relationship Management Software Development3
SE 381Project Management3
SE 385Database Theory/Design3
Total Credits19