Rhoades Science Center 117
Chief Information Officer
(800) 532-8641 extension 37330
FAX (701) 845-7349
Technology Service Desk
(Start here for all technical issues and service requests)
Technical Support Services
The following components combine to provide technical support for all users:
Technology Service Desk
The VCSU Technology Service Desk, located in Rhoades Science Center 117, provides technical support for computers, computer networking, classroom presentation equipment, cameras, printers, telephones, online "enterprise" applications, and interactive video classroom services. The full-service VCSU Technology Service Desk is available for phone, chat, and walk-in support approximately 9 hours per day, Monday-Friday. A North Dakota University System Help Desk provides additional phone support 24 hours per day, 7 days per week.
VCSU One Stop
A virtual (online) One Stop environment provides coordinated, customer friendly support across the institution. A powerful search engine allows users to quickly find official VCSU forms, policies and how-to documents. Users can create “help tickets” or use the online chat for immediate support. With permission of an end-user, VCSU support staff can remotely control a laptop or mobile device for demonstrations and issue resolution. The system supports continuous service improvement through convenient user feedback and system reports. Reference onestop.vcsu.edu
The Viking Card is the official VCSU ID card. The card is not necessary for strictly off-campus and distance learners. The card is required on-campus to access events and selected doors; track meal plans and discretionary dining dollars; checkout library materials and technology items. It may be used to make purchases at the business office, bookstore and other locations. A Viking Card website allows students and parents to add value to the card and students can use the website to monitor card balances and to immediately disable a lost or stolen card. User identity must be verified in person by a VCSU employee when the Viking Card is issued.
Personal Web Portal
All registered students have access to a personalized web-based portal. The portal organizes web-based services and provides a single point of access to email, a personal calendar, VCSU news and information, personal website and file storage space, software downloads, and class information. Students have access to these services anytime, anywhere, on any computing device with a modern web browser and network connectivity.
Online Learning Management System
All VCSU classes use an LMS (Learning Management System) to enhance student learning. The LMS includes tools for course handouts, announcements, group and private discussions, test administration, internet links, and delivery of course content. The typical classroom course uses one or more of the tools, while totally online classes use all of the available tools. An internet link to each online course a student is registered for automatically appears within the student's personal web portal.
Faculty and students use a web conferencing system to allow guest speakers and students located at distant locations to participate in a live session. The system is occasionally used for general student advising and communication purposes. Users can collaborate via chat, voice, video, information appearing on the computer screen, and an electronic whiteboard.
Some classes use a recording system to capture voice, computer, and video information. The system is used by faculty to create reusable multimedia resources and store them in the online learning management system.
Software Licensing and Distribution
VCSU obtains institutional site licenses for a variety of professional software. Microsoft Office 365 is available to all employees and all registered students. Office 365 includes online file storage, email/calendar and free download of Microsoft software, including Word, PowerPoint, Excel and many other titles. Other software is distributed to users based on the unique needs of learners and courses. The software is professionally installed on University owned computers, or it may be accessed via an internet connection to special VCSU servers that host and execute the software.
Internet Access to Electronic Library Subscriptions
Web based servers provide registered students with convenient access to nearly all of the subscription based, electronic journals of the VCSU Library. This service extends valuable library resources to online students and to students studying off campus.
Campus Connections for Administrative Computing
Campus Connections is a North Dakota University System administrative computing service that provides all students with internet access to class registration, class schedules, grades, fee statements, and financial aid award statements.
Depending on the amount of technology fee paid as part of normal course registration, some graduate students qualify to receive a notebook computer on a full time basis at no extra charge. If they do not qualify under the no-additional-fee provision, graduate students may elect to pay an additional fee in order to have a computer issued to them on a full-time basis. The rules and process for full-time computer access is available at the VCSU Technology Service Desk or online at www.vcsu.edu/documents/policymanual/.